How to Submit Ticket via Mobile Device
This article is for all departments. Submitting tickets for any of the departments listed is the same process.
One of the best methods of contact is submitting a ticket. This way all communications and issues can be tracked and not be missed.
Submitting a ticket is easy!
We suggest that when you have any sort of issue, that you report it using a web browser. If you cannot submit your ticket by using your computer, please note that the ticket submission form is mobile device friendly!
1. On your phone or tablet, please open a web browser and visit https://help.dhtcs.net
2. Click on the Submit Ticket icon
3. Select which department you would like to submit a ticket to. Click Submit Ticket.
For your convenience, we have 4 departments to choose from.
- Support Department - Submit any technical, service, or maintenance requests to this department.
- Sales - Request an estimate or recommendation for new hardware or software here.
- Billing - Submit questions or disputes to this department.
- Customer Care - Submit concerns about policies, procedures, or personnel issues.
4. Fill out the form related to the department in which you're trying to connect.
5. Once all fields are completed, please be sure to complete the word verification (the image below) and then submit the ticket. If this is not completed, the ticket will not be submitted.
Example Video
As always, we appreciate you being a valued client of ours and we look forward to assisting you.