How do I create an account for the Remote Assistance Portal?
An account is not needed to access the Remote Assistance Portal.
To gain access to the Remote Assistance Portal, you must first create a ticket or initiate some form of communication between you and our technician. They will then generate a Session ID for you.
1. Once at the Remote Assistance Portal, enter the Session ID that your technician provides you. Then, click "Connect".
2. Enter your first and last name. Then, click "Join Session".
3. Please read ALL of the disclaimers and then click "Agree and Download".
4. Once the file is downloaded, run the file and allow it to make changes.
5. Accept the confirmation prompt to give access to the technician. Once accepted your session will be established and the technician can access your device.